Ladybugs and Lullabies Returns Policy
Each and every handcrafted item we sell is custom-made to your specifications at the time of your order. If a mistake was made on our part or the item is defective, we will exchange the incorrect item for the one within seven days of receiving your order. An exchange will be issued and return shipping refunded upon our receipt of the incorrect items.
Please note that we will not take returns or exchanges for items purchased at retail locations or for “free” or “referral” clips that you have received.
Returns for the wrong colour choice are not accepted. If you are unsure of a colour choice, we do offer a ribbon sampler of up to four colour choices for a nominal fee and at a reduced shipping rate.
A copy of the invoice or gift receipt that accompanied the web order must be included with returns or exchanges.
Ladybugs and Lullabies Tracks IP Addresses
Ladybugs and Lullabies uses IP address to help identify you as a customer and keep track of your shopping cart (with the help of a cookie.) Cookies are used to help us deliver individualized content based on your preferences while you are looking on our site to ensure a more enjoyable and memorable stay. It is also used to save your password, if you so wish, to save you the time and trouble of having to re-enter it each time you visit our site. Your IP address is also used to help diagnose problems that may occur with our server.
Ladybugs and Lullabies Contains Links to Other Sites
LadybugsandLullabies.ca may contain links to websites other than our own, however you can be assured that unless stated below your information is never shared, sold or distributed with other companies. Ladybugsandlullabies.ca is not responsible for the privacy practices or the content of the websites that it links to. It is our responsibility to ensure that each and every link on our site is a trusted friend of Ladybugs and Lullabies and you can ensure that we will only link to sites that will compliment our own and that will bring you a more enjoyable stay with us.
Ladybugs and Lullabies Requires Personal Information
Ladybugsandlullabies.ca uses many forms to interact with our friends and customers. These forms are used to collect contact information (i.e. e-mail address etc..) on orders, specific questions you may have or to join our mailing list or our Facebook group. Contact information from each of the forms is used to send orders and information about Ladybugs and Lullabies to our customers. This information is also used to get in touch with customers when necessary. Customers may opt-out of receiving information on upcoming sales our new product lines, coupons and discounts if they wish. Customers can not opt-out of receiving information on orders in process or order notifications or other contact which is necessary to ensure an enjoyable experience with Ladybugs and Lullabies.
Ladybugs and Lullabies Requires Financial Information
Ladybugsandlullabies.ca collects Financial information which is used to bill the customer for products and services. Unique identifiers (such as first car, pet’s name) are collected from Web site visitors to verify the user's identity.
Ladybugs and Lullabies May Contain Links to Public Forums Such as Facebook
Ladybugsandlullabies.ca includes links to it’s Facebook group and may contain links to other chat rooms, forums, message boards or news groups in able to deliver our customers a more enjoyable experience on our website. Please note that all information that is disclosed on these sites becomes public information and may be available for the entire world to see. Please use caution when deciding to disclose any personal information on these sites.
Ladybugs and Lullabies System Security
To protect our customers, our website developers in conjunction with our host servers use state-of-the-art security technology. This includes 128-bit encryption, SSL (Secure Socket Layer) certification, data encryption, identify verification, and secure transaction.
Ladybugsandlullabies.ca has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall and against a password protected database system. When our customer’s personal information is accessed we only use a secured SSL system to ensure that your information is kept safe. Ladybugs and Lullabies may keep a copy of your information on its own system, which has the same firewall and password protected database system in place.
Ladybugs and Lullabies Provides Customers the Choice to Opt- In or Out of Receiving Communications
Ladybugsandlullabies.ca provides our customers the opportunity to opt-out of receiving e-mails and notifications. But why would you? This is where we send you great information about our new product lines, upcoming sales and DISCOUNTS AND COUPONS for our products. This site gives customers the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, the customer has the option to unsubscribe by sending us an e-mail with the word “unsubscribe” in the subject line. Customers may also unsubscribe at any time by logging into their accounts at www.ladybugsandlullabies.ca.
Contacting Ladybugs and Lullabies
Should you have questions about our policies, procedures, privacy statement or our security practices or in general about any of our clips, shipping or just to say “Hi, how are you doing? I love your products” or anything similar, please feel free to send us an e-mail. We will do our best to get back to you within 24 hours. Click here to contact us
Ladybugs and Lullabies Legal Notices
The Ladybugsandlullabies.ca website, text, logos, photographs and designs are a copyright of Allyson Grabish d.b.a Ladybugs and Lullabies © 2008. All rights reserved. No part of this website may be reproduced in any form by any means without prior written permission.
All trade names of companies and other products are trademarks, registered trademarks, or trade names of their respective holders, and have been used with permission or in an editorial fashion only, with no intention of infringement of any kind. No such uses are intended to convey endorsement or other affiliations.
We hope you enjoy your visit to our site.
We look forward to having the opportunity to serve you.